BearHugs Australia Privacy Policy

First and foremost BearHugs Australia wishes to assure you we take your privacy very seriously.

This document outlines the policies towards the types of personal information we receive and collect when you use the BearHugs Australia websites at, and

We know that you care how information about you is used and shared and we have created this site’s Privacy Policy to demonstrate the steps we take to safeguard information as well as our firm commitment to do so reasonably and responsibly.

BearHugs Australia strives to maintain the highest standards of decency, fairness and integrity in all our operations.

Likewise, we are dedicated to protecting our customers, consumers and online visitors' privacy.

We hope this will help you make an informed decision about sharing personal information with us.


We have in place on this website an SSL Certificate that protects any information you give us in an encrypted manner. The guarantee can be seen by clicking the link on the right, below the footer of this site.

Information You Give Us

BearHugs Australia collects personally identifiable information from all our visitors or customers only on a voluntary basis.

This information is collected if you make a purchase, request information, participate in a competition, sign up to join our email list, join our newsletter subscription or request any other service from us either through the forms on our website, email, telephone or SMS marketing campaign.

Personal information collected may include, but is not limited to, name, postal address, email address, telephone number, age, date of birth and gender as well as company or business details. This also includes information on minors with consent of the child’s parent or guardian.

The information collected is internally reviewed, used to improve the content of our website, notify our visitors of updates, respond to visitor inquiries, marketing new and existing products and offers as well as posting, shipping or delivering ordered products to customers addresses.

Once information is reviewed, it is discarded or stored in our files. If we make material changes in the collection of personally identifiable information we will inform you by placing a notice on our site.

Personal information received from any of BearHugs Australia customers or visitors will be used only for internal purposes and will not be sold or provided to third parties. However it will be stored on a server in Australia or overseas.

Non-Personal Information

In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. 

The information collected is used solely for internal review and not shared with other organisations for commercial purposes.

Use of Cookies and Web Beacons

We may use cookies to help you personalise your online experience.

Cookies are identifiers that are transferred to your computer's hard drive through your web browser to enable our systems to recognise your browser.

The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise the sites pages, or register with any of our site's services, a cookie enables BearHugs Australia to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies by modifying your web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.

A web beacon is a transparent image file used to monitor your journey around a single website or collection of sites. They are also referred to as web bugs and are commonly used by sites that hire third-party services to monitor traffic. They may be used in association with cookies to understand how visitors interact with the pages and content on the pages of a web site.

We may serve third-party advertisements that use cookies and web beacons in the course of ads being served on our website to ascertain how many times you've seen an advertisement.

No personally identifiable information you give us is provided to them for cookie or web beacon use, so they cannot personally identify you with that information on our web site.

Some third-party advertisements may be provided by Google, which uses cookies to serve ads on this site. Google uses the DART cookie, which enables it to serve ads to our users based on their visits to this site and other sites on the Web. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Privacy software can be used to override web beacons. Taking either of these actions shouldn't cause a problem with our site, should you so choose.

Release of Information

If BearHugs Australia is sold, the information we have obtained from you through your voluntary participation on our site or by contacting our business may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, you will receive notice through our website of that change in control and practices and we will make reasonable efforts to ensure that the purchaser honours any opt-out requests you might make of BearHugs Australia and it's websites in the future.

Removal of Personal Information from our Database

You can always choose not to provide certain information, even though it might be needed to take advantage of many of our features and offers. You have the following options for changing, modifying or removing your previously provided personal information from our database:

  1. You can send an email with your details to This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. You can call BearHugs Australia on 0407 222 250 and speak to us personally or leave a message.
  3. For SMS marketing, return the text with the word 'STOP' as explained at the bottom of the text.

To unsubscribe to our newletter:

Go to /newsletter fill in your detail and click on the unsubscribe button. Or click on the unsubscribe link at the bottom of the newsletter.

Should you have a complaint about the use of your personal information by BearHugs Australia we would request that you contact us in the first instance using the methods above. For independent assistance you can contact the Australian Information Commissioner

Policy Changes

If there is a material change in our privacy practices, amendments to this policy will be effective when posted.

You should therefore periodically visit this page to review the current site Privacy Policy, so you are aware of any such revisions to which you are bound.

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